Apple Repair Terms and Conditions
IMPORTANT: IF YOUR APPLE PRODUCT IS COVERED BY A WARRANTY OR EXTENDED WARRANTY CONTRACT, SUCH AS THE APPLECARE PROTECTION PLAN, PLEASE REFER TO THE TERMS AND CONDITIONS OF THE WARRANTY OR THE EXTENDED WARRANTY CONTRACT FOR DETAILS OF HOW TO OBTAIN SERVICE, AS THOSE TERMS AND CONDITIONS WILL APPLY. IF YOUR APPLE PRODUCT IS NOT COVERED BY A WARRANTY OR EXTENDED WARRANTY CONTRACT, THE REPAIR TERMS AND CONDITIONS BELOW WILL APPLY TO YOUR REQUEST FOR SERVICE. IF YOU AGREE TO THEM, PLEASE CLICK ON THE STATEMENT “I have read and understood, and agree to the Repair Terms and Conditions”. IF YOU DO NOT AGREE, PLEASE CLICK ON THE STATEMENT: “I disagree and would like to return to the Support site.”
1. Service. Apple will service your Apple product as described to you for the estimated charges stated (unless such charges are revised with your prior oral or written consent). As part of the service Apple may provide both parts and labour, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, Apple may use new, used or refurbished parts or products. Apple will retain the replaced part or product that is exchanged under service as its property, and the replacement part or product will become your property. Replaced parts and products are generally repairable and are exchanged or repaired by Apple for value. If applicable law requires Apple to return a replaced item to you, you agree to pay Apple the additional cost of the replacement item.
2. Service Options. Apple may facilitate service through one or more of the following options: (i) Direct mail-in service. If Apple determines that your product is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) and you will ship the product to Apple’s repair service location in accordance with Apple’s instructions. Once service is complete, the Apple repair service location will return the repaired product or provide a replacement product to you. Apple will pay for shipping to and from your location if all instructions are followed. (ii) Do-It-Yourself Parts service allows you to service your own product. If Do-It-Yourself Parts service is available in the circumstances, Apple will ship you a replacement part accompanied by instructions on installation and any requirements for the return of the replaced part. If you fail to return the replaced part as instructed, you will be charged a non-return fee as agreed by you at the time you authorized service. When Apple does not require the return of the replaced part, Apple will ship you a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part. Apple is not responsible for any labour costs relating to Do-It-Yourself Parts service. Apple reserves the right to change at any time the method by which Apple may provide service to you.
3. Service Exclusions. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it. If service requires additional labour or parts that were not specified in the estimated charges, Apple will ask for your approval of a revised estimate. If you do not agree that Apple may revise the estimated charges, Apple will return your product. Apple reserves the right to refuse service on products that have serial numbers altered, defaced or removed or that are damaged due to accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. In such event, Apple may return the product to you without servicing it.
4. Payment. Unless your service is covered by Apple’s warranty or extended service contract without charge to you, you will pay the estimated charges stated when you authorized service. Your payment is due when the product is returned or a replacement product is provided to you. The estimated charges include all parts, labour, shipping required for service and include value added tax and any other applicable taxes.
5. Transfer or Installation Services. Unless otherwise agreed, Apple will not cover any defects or damage to any software or data residing or recorded in your product. If service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software licence, and you authorize Apple to transfer the information and accept such terms on your behalf in performing the service.
6. Abandoned Product. Unless you provide alternative instructions, Apple will ship your repaired or replacement product to the mailing address you furnished when you authorized service. If your product is returned to Apple because delivery could not be completed at the address given, Apple or its carrier will attempt to contact you for an alternative mailing address. If you do not provide an address at which Apple or its agent may deliver your product within sixty (60) days after the original delivery attempt, Apple will notify you that it considers your product to be abandoned. Apple will send notice to the mailing address you furnished when you authorized service. In the event that your product is abandoned, Apple may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. Apple reserves its statutory and any other lawful liens for unpaid charges.
7. Warranty. In servicing your product, Apple warrants (1) that service will be performed in a workmanlike manner and (2) that all parts or products used in the service will be free from defects in materials and workmanship for ninety (90) days from the date of service. This warranty is an express limited warranty. If non-conforming service is provided or a defect arises in a replacement part or product during the ninety (90) day warranty period, at its option, Apple will (1) repair the part or product, using new, used or refurbished replacement parts, or (2) replace the part or product with a new, used or refurbished equivalent part or product, or (3) refund the sums paid to Apple for the service.
TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, CONDITIONS AND REMEDIES SET OUT IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, APPLE SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THESE TERMS AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTIBILITY, SATISFACTORY QUALITY, CARE, SKILL OR FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow the exclusions or limitations specified above, so these limitations or exclusions may not apply to you. The express limited warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
8. Limitation of Liability. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN APPLE’S CUSTODY, APPLE’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE APPLE’S ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR PRODUCT, WHETHER DUE TO APPLE’S NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY APPLE FOR SUCH SERVICE. APPLE HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, SUCH AS LOST PROFITS OR REVENUE. APPLE HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST APPLE IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID APPLE FOR THE SERVICE AND THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT APPLE’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. Some countries do not allow the exclusion or limitation of damages or liability for gross negligence, so the above limitations or exclusions may not apply to you.
9. Availability of Service; Apple. Service under these Repair Terms and Conditions is offered and valid only in Austria, Belgium, Denmark (excluding Greenland and Faroe Islands), Germany, Finland (excluding Åland), France (excluding overseas departments and territories), Ireland, Italy (excluding Sardinia), Luxembourg, Monaco, Netherlands, Spain (including Balearic Islands but excluding Canary Islands, Ceuta, Melilla) Sweden, Switzerland, Norway (excluding Svalbard) and the United Kingdom. Service under these Repair Terms and Conditions for the iPhone is restricted to the country where you purchased the iPhone. “Apple” is Apple Sales International, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland.
10. Data Protection. You agree and understand that it is necessary for Apple to collect, process and use your data in order to perform the service and support obligations under these Repair Terms and Conditions. This may include the necessity to transfer your data to affiliated companies or service providers located in Europe, India, Japan, Canada, People’s Republic of China or the U.S. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple’s European data controller at privacyeurope@apple.com.
11. Subcontractors. Apple may subcontract with other service providers for the service of your product.
12. Governing Law. The laws of the country where you ordered service will govern these Repair Terms and Conditions.
13. Cancellation. By agreeing to these Repair Terms and Conditions and placing an order for service, you understand that Apple will start providing the service immediately. You agree that because Apple will immediately start the service, you will not have a right to cancel your order or withdraw from the contract.
14. Complete Agreement; Severability; Force Majeure. These terms and conditions govern Apple’s service obligation. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to Apple. Apple does not authorize any variance or modification of these Repair Terms and Conditions. If any provision of these Repair Terms and Conditions is held to be illegal or unenforceable, that provision will be deemed to have never been part of the Repair Terms and Conditions, and the remaining terms and conditions will continue to be enforceable. Apple is not responsible for any failures or delays in performing Service that are due to events outside Apple’s reasonable control.
I have read and understand, and agree to, the Repair Terms and Conditions.
I disagree and would like to return to the Support site.